NCCE SERVICOM Committee
Service Compact with All Nigerians – Delivering Excellence in Education Service Delivery
SERVICOM - An Overview
SERVICOM is an acronym for Service Compact with all Nigerians. It is an initiative of the Federal Government established in 2004 to promote effective and efficient service delivery in Ministries, Departments and Agencies (MDAs).
The National Commission for Colleges of Education (NCCE) SERVICOM Committee was inaugurated in August, 2005 and operates under the direct purview of the Executive Secretary’s Office. The Committee serves as an internal platform for promoting transparency, responsiveness, and compliance with service delivery standards across departments.
Since its inception, it has worked consistently to improve service quality and efficiency within the NCCE and the Federal Colleges of Education nationwide.
Remark from the Nodal Officer
Contact the SERVICOM Committee
You can contact the NCCE SERVICOM Committee to make inquiries, report service delays, provide feedback or register complaints using the following channels:
SERVICE CONTACTS
Email: servicom@ncce.gov.ng
Web: https://ncce.gov.ng/servicom
Phone: (+234) 7078535623
Nodal Officer
Room No: 26
danieloyah@ncce.gov.ng
08052758336
Customer Relations / Complaint Desk Officer
Room No: 08
abdulkadirumar@ncce.gov.ng
08069630658
KEY RESPONSIBILITIES
SERVICE CHARTER
Producing and monitoring the implementation of the Commission’s Service Charter, which outlines the services provided by each department, service delivery timelines, and obligations of Management, Staff, and Stakeholders.
CUSTOMER SATISFACTION
Ensures that customers are served in a timely manner, transparently and efficiently to improve their overall experience without compromising on quality.
Grievance Redress Mechanism
Provides a structure for staff and stakeholders to make inquiries, report service delays or submit suggestions. Service-related complaints are promptly addressed.
PERFORMANCE REVIEW
Conducts assessments of service provisions at regular intervals to enhance service delivery across departments.
Stakeholder Collaboration
Works closely with SERVICOM Office and Ministerial/Parastatal SERVICOM Units to ensure compliance with national service delivery standards.
Ownership and Commitment
Promotes staff accountability and operational excellence through steadfast commitment to punctuality, professionalism, and transparency.
